Northbox respects your privacy. This policy explains what personal information we collect from visitors, customers, and subscribers to www.northbox.ca, how we use it, and the choices you have.
1. Information We Collect
Subscribers (email and SMS lists):
- Name and email address
- Phone number (only if you sign up for text messages)
- Date and source of your sign-up, and your consent record
- Your email engagement (such as opens and clicks)
2. How We Use Your Information
- To send newsletters, promotions, new arrival announcements, and offers you’ve agreed to receive
- To process and ship orders and provide customer support
- To improve our website, products, and marketing
- To prevent fraud and meet legal obligations
3. Your Consent
We only send you marketing messages with your consent, in line with Canada’s Anti-Spam Legislation (CASL). By subscribing, you agree to receive marketing emails [and/or texts] from Northbox. You can withdraw consent at any time by clicking “unsubscribe” at the bottom of any email, replying STOP to any text, or contacting us at shop@northbox.ca. We will process your request within 10 business days.
4. Contact Us
Northbox Fragrances
shop@northbox.ca
Privacy contact: Rachel El Khoury